1. CAN WE VISIT YOUR FACTORY?
yes, we warmly welcome you to visit our factory. our customer service office is located in shijiazhuang, hebei province, about 2 hours from beijing. we will arrange professional staff to accompany you during the factory visit.
2. WHAT IS YOUR MINIMUM ORDER QUANTITY?
for hard capsule products, the minimum order quantity is usually 100,000 capsules. the exact quantity depends on the formula. some formulas may require a higher or lower moq due to raw material availability or production process requirements.
3. CAN YOU PROVIDE SAMPLES?
yes, we can provide samples. we can customize samples according to your formula, flavor, color, and other requirements.
usually, product samples are free, but the shipping cost needs to be paid by the customer.
4. WHAT IS THE PRODUCTION LEAD TIME?
after the sample and packaging are confirmed by the customer, the normal production lead time is around 10–15 days.
5. CAN YOU PROVIDE PRODUCT FORMULAS?
yes, we can. our product manager can adjust the formula according to your product requirements.
6. I DO NOT HAVE A LABEL DESIGN. CAN YOU PROVIDE DESIGN SERVICE?
yes, we can. we have a dedicated design team to support label design and related packaging design work.
7. WHAT ARE YOUR PAYMENT TERMS?
we accept t/t, l/c, and paypal.
8. WHAT IF THERE IS A PRODUCT QUALITY PROBLEM?
we have a complete quality complaint handling process. if there is any confirmed quality issue caused by our production, we will take responsibility and provide a proper solution.
9. DO YOU HAVE PRICE ADVANTAGES?
yes, we do have cost control advantages. we maintain long-term and stable cooperation with many raw material suppliers, which helps us control raw material costs effectively. for larger orders, we can usually obtain better purchasing discounts and offer more competitive pricing.
10. CAN YOU PROVIDE DOCUMENTS FOR IMPORT REGISTRATION?
yes, we can support this service.
please consult your local health authority or regulatory department first and obtain the required registration document checklist. we will provide the relevant documents according to your specific requirements.
